The Company reserves the right to refuse or decline work at its own discretion. Where the Company agrees to carry out works for the Customer, those works shall be undertaken by the designated Operative of Company at its absolute discretion.

HOURLY RATE WORK. The total charge to the Customer shall consist of the cost of materials supplied by the Company (not exceeding the trade purchase price of materials +25%) and the amount of time spent by the Operative carrying out works (including all reasonable time spent in obtaining unstocked materials) charged in accordance with the Company’s currently hourly rates. The Customer shall only be charged for the time spent related to the Customer’s work, all other time, personal mobile calls etc. is non chargeable. All charges shown are inclusive of VAT.

FIXED PRICE WORK shall be given as a firm cost, (manifest errors exempted) including Labour and Materials, and shall be within 10% over and above the equivalent total hourly rate cost. All costs are subject to VAT at the prevailing rate. The company will perform the Contract Works in accordance with usual practice in the trade and on recognised days between 8.30 am and 5.00pm without unreasonable interruptions from the Customer.

Where a written quotation has been supplied to the Customer the total charge to the Customer referred to in the quote should not be exceeded unless there are unforeseen circumstances and may be revised in the following circumstances:

(i) if after submission of the quote the Customer instructs the Company (whether orally or in writing) to carry out additional works not referred to in the quote.
(ii) if after submission of the quote there is an increase in the price of materials.
(iii) if after submission of the quote it is discovered that further works need to be carried out which were not anticipated when the quote was prepared.
(iv) if after submission of the quote it is discovered that there was a manifest error when the quote was prepared.

For all quotations over £1000.00 the Company will require a 40% deposit to be paid prior to work commencing. Payment of the deposit will secure the quotation price and materials purchased by the Company. Quotations are valid for a 30 day period from the date the quotation was released to the Customer.

Quotations will be prepared and sent to the Customer within 7 working days from the date the survey was conducted.

The Company shall not be under any obligation to provide an quote to the Customer and shall only be bound (subject as hereinafter) by quotes written to the Customer and signed by a duly authorised representative of the Company. The Company shall not be bound by any quotes given orally or in which manifest errors occur.

Material Collection.

Collection of non-stock items is chargeable but:

(a) Time must be kept to a minimum and reasonable.
(b) If the collection time is likely to exceed 45 minutes the Customer must be informed of the circumstances.
(c) Only one engineer is allowed to leave the job to collect parts.

On completion of the works the Customer will receive a final invoice (which term will include all variations and extras). Invoices are due for payment within a 7 day term unless agreed otherwise with the Company, any part of the invoice which remains unpaid after the term shall carry interest of 3% over the base rate until payment in full is received by the Company. Payments can be made by BACs or cheque. All cheques should be made payable to Athey & Mason Plumbing & Heating Ltd.

Where the date and/or time of works to be carried out is agreed by the Company with the Customer, then the Company shall use its best endeavours to ensure that the Operative shall attend on the date and at the time agreed. However, the Company accepts no liability in respect of the non attendance or late attendance where this is beyond the control of the Company.

If the Customer cancels their instruction prior to any work commencing or materials supplied than the Customer shall be liable for any related expenditure together with the profit that would have been made by the Company had the work been carried out and/or materials supplied in accordance with instructions.

If, after the Company shall have carried out the works, the Customer is not wholly satisfied with the works then the Customer shall give notice in writing as soon as reasonably practical to the Company and shall afford the Company, and its insurers, the opportunity of both inspecting such works, and carrying out any necessary remedial works if appropriate. The Customer accepts that if it fails to notify the Company then the Company should not be liable in respect of any defects in the works carried out.

The Guarantee shall be for labour only in respect of faulty workmanship for 12 months from the date of completion with the manufacturers warranty in force. The Guarantee will become null and void if the work/appliance completed/supplied by the Company is:

(a) Subject to misuse or negligence.
(b) Repaired, modified or tampered with by anyone other than a Company Operative. The Company will accept no liability for, or guarantee suitability, materials supplied by the Customer and will accept no liability for any consequential damage or fault.

Please note that your statutory rights to seek remedy under the Consumer Rights Act 2015 are unaffected.

The Company will not guarantee any work in respect of blockages in waste and drainage systems etc. The Company will not guarantee any work undertaken on instruction from the Customer and against the written or verbal advice of the Operative/Engineer.

Work is guaranteed only in respect of work directly undertaken by the Company and payment in full has been made. Any non-related faults arising from recommended work which has not been undertaken by the Company will not be guaranteed.

The Company shall not be held liable or responsible for any damage or defect resulting from work not fully guaranteed or where recommended work has not been carried out. Work will not carry a guarantee where the Customer has been notified by the Operative either verbally or indicated in ticked boxes or in comments/ recommendations of any other related work which required attention. This does not affect customers rights under the Consumer Rights Act.

The Customer shall be solely liable for any hazardous situation in respect of Corgi Regulations or Gas Warning Notice issued.

Where the Company agrees to carry out works on installations of inferior quality or over ten years old at that date no warranty is given in respect of such works and the Company accepts no liability in respect of the effectiveness of such works or otherwise.

These terms and conditions may not be released, discharged, supplemented, interpreted, varied or modified in any manner except in writing, signed by a duly authorized representative of the Company and by the Customer. The terms and conditions shall prevail over any terms and conditions used by the Customer or contained or set out or referred to in any documentation sent by the Customer to the Company; by entering into a contract with the Company the Customer agrees irrevocably to waive the application of any such terms and conditions.

The Company shall not be liable for any delay or the consequences of any delay in performing any of its obligations if such delay is due to any cause whatsoever beyond its reasonable control, and the Company shall be entitled to a reasonable extension of the time for performing such obligations.

The Company shall only be liable for rectifying works completed by the Company.

These terms and conditions and all contacts awarded between the Company and Customer shall be governed and construed in accordance with English law and shall be subject to jurisdiction of the English law.