Terms & conditions
(a) “The Company” shall mean Athey & Mason Plumbing & Heating Ltd.
(b) “The Customer” shall mean the person or organisation for whom the Company agreed to carry out works and/or supply materials.
The Operative or Engineer shall mean the representative appointed by the Company.
Where a written quotation has been supplied to the Customer the total charge to the Customer referred to in the quote should not be exceeded unless there are unforeseen circumstances and may be revised in the following circumstances:
(i) if after submission of the quote the Customer instructs the Company (whether orally or in writing) to carry out additional works not referred to in the quote.
(ii) if after submission of the quote there is an increase in the price of materials.
(iii) if after submission of the quote it is discovered that further works need to be carried out which were not anticipated when the quote was prepared.
(iv) if after submission of the quote it is discovered that there was a manifest error when the quote was prepared.
For all quotations over £1000.00 the Company will require a deposit to be paid prior to work commencing. The deposit amount will vary depending on the size of the job and materials required. This amount will be agreed upon acceptance of the quote. Payment of the deposit will secure the quotation price and materials purchased by the Company. Quotations are valid for a 30 day period from the date the quotation was released to the Customer.
Quotations will be prepared and sent to the Customer within 7 working days from the date the survey was conducted.
Collection of non-stock items is chargeable but:
(a) Time must be kept to a minimum and reasonable.
(b) If the collection time is likely to exceed 45 minutes the Customer must be informed of the circumstances.
(c) Only one engineer is allowed to leave the job to collect parts.
On completion of the works the Customer will receive a final invoice (which term will include all variations and extras). Invoices are due for payment upon receipt, unless agreed otherwise with the Company, any part of the invoice which remains unpaid after the term shall carry interest of 3% over the base rate until payment in full is received by the Company. Payments can be made by BACs or cheque. All cheques should be made payable to Athey & Mason Plumbing & Heating Ltd.
(a) Subject to misuse or negligence.
(b) Repaired, modified or tampered with by anyone other than a Company Operative. The Company will accept no liability for, or guarantee suitability, materials supplied by the Customer and will accept no liability for any consequential damage or fault.
Please note that your statutory rights to seek remedy under the Consumer Rights Act 2015 are unaffected.
Work is guaranteed only in respect of work directly undertaken by the Company and payment in full has been made. Any non-related faults arising from recommended work which has not been undertaken by the Company will not be guaranteed.
The Company shall not be held liable or responsible for any damage or defect resulting from work not fully guaranteed or where recommended work has not been carried out. Work will not carry a guarantee where the Customer has been notified by the Operative either verbally or indicated in ticked boxes or in comments/ recommendations of any other related work which required attention. This does not affect customers rights under the Consumer Rights Act.
The Customer shall be solely liable for any hazardous situation in respect of Corgi Regulations or Gas Warning Notice issued.
These terms and conditions and all contacts awarded between the Company and Customer shall be governed and construed in accordance with English law and shall be subject to jurisdiction of the English law.
Please call us to arrange a free estimate: 01865 807918 / 01993 835668
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